Simple iOS Troubleshooting: A Guide to the most common mishaps with iPhone, iPad and iPod Touch

DEVICE WILL NOT POWER ON
-Connect the device to a power outlet. Wait 10 minutes and try powering it on by pressing and holding the sleep/wake button for 5 seconds.
-If the device still does not power, keep it connected to the power outlet and then perform a reset on the device by pressing and holding the €sleep/wake' button and the €home' button simultaneously for 15 seconds or until an Apple appears on your display.
-If that try charging on a different power outlet. Try using a different USB cable and try using a different USB adapter.
-If you still can't power the device it might have a hardware issue and you should contact Apple.
SCREEN IS ZOOMED IN
-You would see things up really close. You would see big letters (zoomed-in text) and big looking apps. The screen would appear to move or bounce around when you slide your finger on the display
-Tap two times on your screen with three fingers. "Three finger double tap"
-The screen will zoom out and will appear normal. If this happens frequently to you and you would like to turn the zoom feature off you can.
-Settings>General>Accessibility slide zoom to off.
CANNOT ACCESS THE INTERNET
-We break this section into two parts. First we will talk about Issues with Wi-Fi (iPhone, iPod Touch and iPad WI-FI) and then issues with Cellular data (iPhone and iPad WIFI + 3G, iPad 2 WIFI + 3G)
-Wi-Fi:
-On the iOS device, go into settings and turn Airplane mode on. Wait 10 seconds then turn Airplane mode off
-Go to Settings>WIFI and make sure that you have a check mark next to the name of your WIFI network.
-If you don't simply tap on the name of the network to connect to it. If you see a lock next to the name you will need to enter the WIFI key for your router. If you don't know it contact your Internet Service provider or router manufacturer for help resetting the WIFI key.
- A check next to the name means you are connected to the network.
-If it shows a check mark next to the name of network but you have no internet access, tap on the blue arrow next the name and select Renew Lease. Try surfing in safari to test.
-If the issue continues, on the iOS device go to Settings>General>Reset and reset the Network settings. You should get an Apple on your display when you do that. It will take about 1-2 minutes to come back on. If the screen goes black press the home button to have the display turn back on.
-Before you try connecting back to your network, Power Cycle the Modem and router if possible by unplugging them from the power source for 30 seconds. Plug them back in and wait for the blinking lights to steady.
-If you still can't access the internet try connecting to a different WIFI network to find out if the issue is with your network at home or with your iOS device.
-If you can't connect anywhere else call Apple because you might have problem with your device.
-If you can connect to other networks. Then you have an issue with the network at home. You might want to try switching the security encryption on your network to WPA if you are using WEP. Your internet service provider can help you switch it.
-Also check with them to see if there are any software or firmware updates for the router.
-FOR THE FULL MANUAL PLEASE VISIT OUR OFFICIAL WEBSITE
http://www.simpleiostroubleshooting.com * You can get a PDF copy there
OR
Download directly from Kindle Store:
http://www.amazon.com/dp/B004URS1CI